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	<title>Bikini &#187; customer experience</title>
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	<link>http://www.madebybikini.com</link>
	<description>For all your spiritual and emotional needs.</description>
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		<title>Making People Happy</title>
		<link>http://www.madebybikini.com/insight/making-people-happy/</link>
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		<pubDate>Wed, 07 Jul 2010 07:47:28 +0000</pubDate>
		<dc:creator>Mother</dc:creator>
				<category><![CDATA[Insight]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[experience]]></category>
		<category><![CDATA[Ideas]]></category>
		<category><![CDATA[Marketing]]></category>

		<guid isPermaLink="false">http://www.madebybikini.com/?p=1003</guid>
		<description><![CDATA[Malcolm Gladwell on spaghetti sauce.

Interesting!
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		<title>The Customer Experience Journey</title>
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		<pubDate>Sun, 01 Nov 2009 04:09:35 +0000</pubDate>
		<dc:creator>Daniel</dc:creator>
				<category><![CDATA[Brand]]></category>
		<category><![CDATA[Ideas]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[experience]]></category>

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		<description><![CDATA[Why is customer experience such a hot topic? Because it&#8217;s important, complex, and broken. That&#8217;s why firms should head toward Experience-Based Differentiation (EBD), a blueprint for customer experience excellence.
The Customer Experience Journey is an excellent paper by Forrester analyst Bruce Temkin on the customer experience journey. It looks at customer-centric DNA propelling firms through five [...]]]></description>
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